Privacy Policy

Last updated: May 2026

Our Commitment

Custom Box Printing is committed to handling your information responsibly, protecting your privacy, and giving you a secure experience on customboxprinting.com. We collect only what we need to quote, produce, and ship your packaging, and to improve the site. By using this website you agree to the practices described below.

Information We Collect

Information you give us. When you request a quote, contact us, or place an order, we collect the details you provide — typically your name, email address, phone number, company, shipping address, and the specifics of your packaging project. We use this to respond to you, prepare quotes and dielines, produce and ship your order, and follow up on your project.

Information collected automatically. Like most websites, we automatically receive standard technical data such as your IP address, browser type, device, referring page, and the pages you view. This helps us understand how the site is used and improve it. Where analytics or other non-essential cookies are involved, they run only with your consent (see Cookies & Analytics below).

How We Use Your Information

We use your information to respond to inquiries, prepare and send quotes, design and produce your packaging, ship your order, provide customer support, and — only if you opt in — send occasional updates about offers or new products. We do not sell, rent, or trade your personal information, and we share it only with the service providers (such as shipping carriers and payment processors) needed to fulfill your order.

Cookies & Analytics

We use a small number of cookies. Some are essential for the site and features like live chat to work. Others — such as analytics that help us measure traffic — are non-essential and load only after you accept them in our cookie banner. You can decline at any time, and you can change your choice later using the cookie preferences link (also available as "Do Not Sell or Share My Info" in the footer). You can also block or delete cookies in your browser settings, though some features may not work as well.

Your US Privacy Choices

Depending on your state (for example, California under the CCPA/CPRA), you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information. To exercise any of these rights, use the "Do Not Sell or Share My Info" link in the footer or contact us at support@customboxprinting.com — we will not discriminate against you for doing so.

Data Security

customboxprinting.com is served over encrypted HTTPS, and we use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data protected.

Terms of Use

Please also review our Terms of Use, which govern your use of this website and our services.

Policy Changes

We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be posted prominently on this page.

Contact Us

Questions about this policy or your information? Email support@customboxprinting.com, call (855) 792-3890 (toll free), or use our contact page. We reply within one business day (Mon–Fri, US Eastern).